In every interaction with an employee of PetRelocation, people can write to our CEO about their experience. Here's a recent note that made us smile -- congratulations to Oliver and his family on their successful move to Australia!
Dear CEO of PetRelocation,
We are writing to you in praise of your entire team, particularly the few employees we had the pleasure of directly communicating with via e-mail.
Sara initially contacted my partner, Patricia, and me in April. Shortly after, we were handed over to Maegan Covelli. In June, we were handed over to Nina Faber, who took care of Oliver and us until delivery.
Nina was extraordinarily organized and attentive during this six-month period. She would keep us updated on progress and approaching deadlines, making every reasonable effort to stay on schedule.
Oliver’s move from Puerto Rico was particularly difficult due to Hurricane Irma and, more significantly, Hurricane Maria. Communications were limited, our vet was barely reachable, Patricia’s mum’s movements were unpredictable, and delivery of temperature-sensitive vaccinations was unreliable.
Nina’s genuine concern about Oliver’s safety and comfort significantly calmed Patricia and me. Personally, this part of your service is what we consider the most valuable and rare. It was lovely having Oliver with us for Christmas. It was remarkable that during one of our most stressful and helpless periods, we were still made to feel confident everything would be just fine.
Despite all uncontrollable hiccups, Nina and your team ensured Oliver was delivered to our door the same day as planned 8 months prior.
Patricia and I will keep an eye out for any of our friends or colleagues planning on moving one of their beloved smaller family members. PetRelocation will be receiving our unreserved recommendation.
We hope this praise reaches all who played a part in uniting our family for the first of our many more Happy Christmas’ together. They must each know that they are amazing, appreciated, and we hope they continue to spread the same happiness they have given to Oliver, Patricia, and me.
Sincerely,
Oliver, Patricia, and Michael
Looking for help with your move to Australia (or elsewhere)? Contact us to discuss your safe pet transport options.