Frequently Asked Questions
What to Know About Planning Safe Pet Transport
Moving is stressful, and moving with a pet can make the experience even more emotionally challenging -- pets are part of the family.
We know you have many questions about where to begin and how to plan the safest experience possible, so here are a few discussion topics to get you started in the right direction.
Where do I start?
- The first step in planning your pet's relocation is thoroughly researching your destination country's import regulations. Some countries have specific breed or species restrictions and may impose strict quarantine or vaccination requirements.
- Once you understand what's required, start assembling a timeline for your pet's veterinary visits, vaccinations, and any necessary paperwork. It's also essential to consider your airline and routing options early on, as not all carriers have pet-friendly policies, and certain routes may be more conducive to safe pet travel.
- Finally, decide whether you prefer to manage the process independently or hire professional assistance. For those opting for a DIY approach, we offer comprehensive pet travel courses to guide you through each step.
Can my pet fly in the cabin with me?
- While many pet owners would love to keep their pets close during a flight, airline and international travel regulations often dictate otherwise. Small pets that can comfortably fit under the seat in an airline-approved carrier may be allowed to fly in the cabin on domestic flights within the United States. However, international flights typically require pets to travel as 'Manifest Cargo.'
- Each country has specific entry regulations that may prohibit in-cabin travel, particularly for pets from certain regions. You must check with your airline and destination country well in advance to determine the most suitable travel arrangements for your pet.
Is cargo travel safe for pets?
- Your pet's safety during air travel is our top priority, and we would not be in this business if we didn't have full confidence in the process. Air travel via cargo can be a safe and stress-free experience for your pet when necessary precautions are taken.
- The key is to choose a reputable, pet-friendly airline with a pressurized and temperature-controlled cargo hold.
- Before your pet's journey, consult with your veterinarian to address any health concerns and ensure your pet is in optimal condition for travel. Crate training is also crucial—pets that are comfortable and familiar with their crates tend to have a smoother experience.
How much will this cost?
- The cost of moving a pet can vary widely based on several factors, including the size and breed of your pet, the origin and destination of the move, and the time of year.
- For example, larger pets may require custom crates, which can increase both the crate cost and the airfreight fees. Some breeds may incur additional charges due to their health needs or airline restrictions. The complexity of the move—such as whether it involves multiple flights or quarantine—can also affect the final price.
Can I be on the same flight as my pet?
- While it's understandable that you would want to travel on the same flight as your pet, we recommend that pets and their owners travel separately.
- This arrangement allows us to take care of the logistical details, such as picking up your pet and managing any flight delays or issues, while you focus on your own travel. It also ensures that your pet's arrival can be coordinated smoothly, with all necessary paperwork and customs clearance completed before they reach their destination.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
- Travel delays can be frustrating for you and your pet, but we always have contingency plans to ensure your pet's safety and comfort. We closely monitor flights and ensure your pet is appropriately cared for during unexpected layovers or delays. We also work with you to provide updates and adjust travel plans.
Can I hire someone to help, or can I do this myself?
- Many people hire professional assistance with their pet moves to save time and minimize stress during the already overwhelming life event of moving. Like planning your wedding, remodeling your kitchen, or training your new puppy, it's possible to roll up your sleeves and start researching everything yourself. Still, sometimes a task is too complicated to handle easily. Or, though you'd like to try DIY, you don't have the time to do a great job.
How long before my pet's travel date should I start planning for their transport?
- It's important to start planning for your pet's transport as early as possible, ideally several months before the travel date. This will give you time to research the import requirements of your destination country, ensure that your pet is up-to-date on all necessary vaccinations and health checks, and make any necessary arrangements with airlines and pet transport companies. Additionally, booking your pet's transport well in advance can help ensure that you secure a spot on your desired flight and that your pet's travel goes as smoothly as possible.
What should I do to help my pet adjust to their travel crate?
- Crate training is an essential part of preparing your pet for travel. Start by gradually introducing your pet to the crate, placing treats, toys, and bedding inside to make it a comfortable and welcoming space. Encourage your pet to enter and exit the crate independently, gradually increasing their time inside. Ensuring that the crate is the correct size for your pet and meets airline requirements is important. Providing your pet with plenty of exercises and mental stimulation in the days leading up to travel can also help them feel more relaxed and comfortable in their crate.
How long before my pet's travel date should I start planning for their transport?
- Planning your pet's transport several months before the desired travel date is smart. This early start ensures you have ample time to research and comply with the import requirements of your destination country, including mandatory vaccinations, microchipping, and health checks.
- Many countries have strict protocols that must be followed to the letter, including waiting periods after vaccinations or blood tests, which can take several weeks. Additionally, securing a spot on a pet-friendly flight often requires advance booking, especially during peak travel seasons. Planning ahead minimizes the risk of last-minute issues and ensures a smoother transition for your pet.
Can I hire someone to help, or can I do this myself?
- Moving with a pet is a complex process, and while some pet owners choose to manage the relocation themselves, many find it beneficial to hire professional assistance. Our services are designed to alleviate the stress of this significant life event by handling the intricate logistics involved in pet relocation.
- If you're considering a DIY approach but are unsure where to start, we offer DIY pet relocation courses tailored to various routes. These courses provide detailed guidance and checklists, helping you navigate the process confidently. However, if you'd prefer to leave the details to experts, our full-service options cover everything from paperwork and vet visits to flight booking and final delivery, allowing you to focus on settling into your new home.
What should I do to help my pet adjust to their travel crate?
- Crate training is a fundamental part of preparing your pet for air travel. Introduce the crate well in advance of the travel date.
- Place familiar items like your pet's favorite toys, treats, and bedding inside to create a positive association. Gradually encourage your pet to spend time in the crate, beginning with short sessions and slowly increasing the duration. It's essential that the crate is the correct size—your pet should be able to stand, turn around, and lie down comfortably.
- Airline requirements often specify exact dimensions, so ensure the crate meets these guidelines. Providing ample exercise and mental stimulation leading up to the travel date can also help your pet feel more relaxed and content during the journey.
Can my pet travel on a specific date?
- Coordinating pet travel involves managing a complex set of variables, including airline schedules, import requirements, and the availability of our logistics partners. While we strive to accommodate specific travel dates, flexibility is often necessary.
- Once we have all the details of your move, including the timing requirements set by your destination country, we will make travel recommendations that align with your ideal schedule as closely as possible. However, please remember that certain factors, such as limited flight availability or required quarantine periods, may impact the ability to travel on a preferred date.
- Our priority is to ensure that all aspects of the relocation are handled smoothly and safely.
Why do you need 30-45 days' notice to plan a move?
- Planning a pet relocation requires careful coordination across multiple parties, including airlines, veterinary services, and government authorities. To ensure that all aspects of the move are handled with the highest level of care and attention, we ask for 30-45 days' notice.
- This time frame allows us to manage any potential challenges, such as securing necessary permits, arranging for pet-friendly flights, and addressing any health requirements that may arise. Early notice also ensures that we can limit the number of clients we take on, providing each pet with the personalized service they deserve. While we strive to meet your preferred timeline, having this lead time increases the likelihood of a smooth and successful relocation.
What makes PetRelocation different from other companies?
- PetRelocation offers comprehensive services beyond simply booking a flight for your pet. When you work with us, you’re assigned a dedicated relocation manager who manages every aspect of the move, from handling complex paperwork and veterinary requirements to coordinating with airlines and ensuring compliance with international regulations.
- Our extensive network of resources allows us to swiftly address any issues, such as lost paperwork or flight delays, that could disrupt your pet’s journey. Unlike other companies that may offer only minimal discount services, we take a holistic approach, ensuring your pet’s safety and comfort at every stage.
- Our track record of successfully relocating thousands of pets speaks to the quality and reliability of our service.