Pet Move Customer Story: Moving a Therapy Cat to Puerto Rico

Name: Nilda
Pet's Name: Yuka
From: New York
To: Puerto Rico
 

The thought of helping to relocate my disabled service-connected brother to Puerto Rico (PR) was extremely stressful; added to that stress was making sure the family (therapy) cat, Yuka, would arrive safe and sound.

What could I say but that from the moment I connected with Lee Maaz I felt that I had selected the right company for the job. Their online website was informative and the best part for me was that I was able to communicate through both mediums -- phone and online. Lee had a calming and reassuring manner and placed me with Pet Relocation Specialist Joe Fraser to follow through with Yuka’s relocation. After expressing my concerns, Joe was patient, kept me informed throughout the whole process, and sent me whatever information I requested. Both Lee and Joe were very professional, knowledgeable and great to work with.

PetRelocation.com’s field agents, Anthony who picked up Yuka in NY to transport to the airport, and Ester & James who picked up and housed Yuka in PR for three days were top of the line and great people. In speaking with them, you could tell they cared about the animals under their supervision. Ester had the “right touch” because Yuka arrived safe and sound, clean and fed. He was calm, alert to his surroundings, and accepting of his situation. (This for a cat that was accustomed to roaming a two-bedroom apartment.)

I would not hesitate to use PetRelocation.com again and would highly recommend you to family and friends. Thank you for the great care you gave Yuka!